This website Kelvinator is owned & operated by KAIL Limited, having its registered office at Auto Cars Compound, Adalat Road, Aurangabad- 431005 (KAIL)

KAIL respects your privacy on the Internet. Whenever and wherever possible, KAIL will treat the information about you received on the Internet with utmost care and confidentiality. KAIL uses information provided by you to account the use of our site and to improve its content. We may use this information to respond to your requests, or to contact you to advise of new products, services or promotions via post, e-mail or phone. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information. We will not sell, share, or rent this information to others in ways not specified or disclosed in this statement. The personal information we collect is used only to respond to your enquiry, process an order or allow you to access specific account information. At times, cookies may be used to provide you with certain information. A cookie is a tiny element of data that a Website can send to your browser. It may then be stored on your hard drive so we can recognise you when you return. You may set your browser to notify you when you receive a cookie. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web site.

KAIL is and attempts to be sensitive to your privacy on the Internet. Whenever possible, KAIL will attempt to treat the information about you we receive on the Internet with utmost care deemed reasonable under the circumstances. KAIL uses information provided by you (if any) to measure the use of our site and to improve the content of our site. The personal information we may collect is used only by us to respond to your inquiry, process an order or allow you to access specific account information.

KAIL promises that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Web site and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.

At KAIL, we are committed to providing excellent customer service and outstanding value in consumer durables business while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, your products and service preferences, date of special occasions related to people you buy gifts for (eg., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in KAIL.

Our Privacy Policy is explained in more detail below:

“Personal information” means any recorded information, provided by you, with which you may be identified. This information will include the contact details, that you provide us if you sign up and agree to receive information from us and this may also include any other information, that KAIL may collect from you (other than on an anonymous basis) as a result of your use of the Website.

The words 'his' or 'her' wherever used denoting the masculine gender and the feminine gender shall include the masculine, the feminine and the neuter gender. Words denoting plural shall include the singular and vice versa

  • "Products" means any goods or products manufactured/ produced and/or marketed/sold by KAIL.
  • "Services" means any functions, facilities, information, promotions or other services through this Website relating to KAIL and/or its/its affiliates/partners' Products.
  • "Terms" means these terms and conditions, of KAIL's privacy policy and any other rules which may be posted on the Website.
  • "User" means any person who accesses or uses the Website and/or the Services.
  • "Website" means


When you use our Site, we collect and store your personal information from you. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. There may be occasions, where you may be required to provide us with your contact and identity information, residence / place of business information, and other personal information as indicated on the forms throughout the Site.

We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.


By accessing and browsing the Website, the User accepts, without limitation or qualification, the Terms and Conditions provided on the Website. Further, access to the Services may require the User to get himself/herself registered on the Website by providing requisite and accurate details. Filling of details as required for registration by the User is the acknowledgement and acceptance of all the terms and conditions for the use of the Services on the Website.

The Website is an additional, voluntary and free of service charge from KAIL. No entitlements to the use of the Website or to any part of the use of the Website shall be given to the User. KAIL is entitled at any time and in any manner to restrain or to completely cease the use of the Website and/or remove the Website. However, please note that the Services to be provided may require the User to pay appropriate charges as deemed fit by KAIL.

Legal Requests.

We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, User ID history, fraud complaints, and bidding and listing history without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity. Further, we can (and you authorize us to) disclose your name, street address, city, state, zip code, country, phone number, email, and company name to Intellectual Property right's owners under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.


The User of the Website undertakes to submit true and complete information required for registration on the website, of required at any time to avail the services. If there are any changes in this information, the User will inform the Website of the same without delay. The User shall not introduce, use, modify or alter any data or records, in any manner or form whatsoever, while using the Services which may modify or corrupt the Website. The User indemnifies and shall continue to indemnify KAIL against claims of third parties, which may arise out of or as a result of incorrect or misleading User/Website data.


KAIL uses technology known as "cookies" to track usage patterns, traffic trends and user behavior, as well as to record other information from the Website. For certain Services provided on the Website, cookies allow KAIL and/or its affiliates to save information locally so that the User is not required to have to re-enter the same in the next visit to the Website. Many content adjustments and customer service improvements are made based on the data derived from cookies. The information KAIL collected from cookies will not be used to create profiles of Users and will only be used in aggregate form. The User may set his/her browser to refuse cookies. If the User so chooses, the User may still gain access to most of the Website, but it may no longer be possible for the User to conduct certain types of transactions (such as shopping) or to use some of the interactive elements that may be offered on the Website.

The User may forbid KAIL at any time from directly contacting him for advertising or marketing purposes.


All intellectual property rights on products (patents, trademarks, copyrights, design rights, know-how and processes), which are presented, used or made accessible in any manner under the Website shall remain with KAIL in full or with the respective licensor. Users of the Website may download or print one copy of any and all materials on the Website for personal, non-commercial use, provided that they do not transfer the same to third party(ies) or modify or alter the materials in any way, nor delete or change any copyright or trademark notice. All materials on the Website are provided for lawful purposes only. None of the information on the Website may be copied, distributed or transmitted in any way for commercial use without the express written consent of KAIL. KAIL reserves full ownership of and intellectual property rights on any material downloaded from the Website. KAIL does not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. All contents of the Website are copyrights of and protected in favor of KAIL and/or its affiliates and/or parties to whom KAIL may be under contractual obligation, written or otherwise. Any rights not expressly granted herein are reserved by KAIL at its sole discretion.


KAIL reserves the right to change the terms, conditions and notices under which the Services are offered, including but not limited to the charges, if any, associated with the use of the Services or of the Website. It shall be the sole responsibility of the User to regularly review these terms and conditions. The User's continued use of the Website shall constitute his / her acceptance of any such changes to this policy.


The User shall use the Website and the Services only for the purposes mentioned therein. Unless otherwise specified, the Website is for the User's personal and non-commercial use. The User shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from the Website.


The Website may contain links to other/third party web sites ("Linked Sites").The Linked Sites are not under the control of KAIL and KAIL is not responsible for the contents of any Linked Site. KAIL is not responsible for web casting or any other form of transmission received from any Linked Site. You should be aware that your use of these third-party websites may be subject to separate terms and conditions, information collection practices, and other provisions. KAIL does not endorse, nor is it responsible for any of the products, services, or content offered in any third-party sites. Before using any third-party service, it shall be the User's sole responsibility to conduct whatever investigation the User may deem necessary and appropriate. No liability shall be incurred by KAIL for illegal, deficient contents and/or corruptions resulting from the utilization or non-utilization of such offered information.


The Website or the Services shall not be used by the User for any purpose that is unlawful or prohibited. The user shall not use the Website in any manner which could damage, disable, overburden, impair the Website or interfere with any other party's use and enjoyment of the Website. This Website is not directed or intended for distribution, publication, availability or use by any person or entity who is a citizen or resident of or located in any locality, state, country or other jurisdiction, where such distribution, publication availability or use would be contrary to law regulation or which would subject KAIL and/or its affiliates to any registration or licensing requirements within such jurisdiction. Persons in whose possession this document comes should inform themselves about and observe, any such restrictions. Copy right in this Website and information/content therein vests exclusively with KAIL.


The information and products available on this Website were compiled with great diligence. KAIL can give no warranty for timeliness, correctness or completeness of the information and products provided. KAIL cannot guarantee the Website to be free from faults and without interruptions. KAIL can incur no liability for actions and decisions made on the basis of this information or these products.

KAIL shall endeavour to protect the information provided against viruses, but a warranty for freedom of viruses shall not be given.

KAIL is convinced that the products and possible pointers and links within the Website are free of illegal contents. KAIL has no influence on the present and future presentation as well as the contents of linked Websites. Thus, KAIL explicitly dissociates from the contents of all linked Websites. No liability shall be incurred for illegal, deficient contents and especially not for corruptions resulting from the utilisation or non-utilisation of such offered information.


KAIL shall comply with the requirements of the data protection authority of India. KAIL does not pass on personal data of Users to third parties. Third parties within these provisions specifically exclude the affiliates of KAIL.


KAIL reserves the right, in its sole discretion, to terminate a User's access to the Website or the Services or any part or portion thereof, at any time, without notice. Without prejudice, KAIL reserves the right to terminate a User account forthwith without prior notice should a User misuse the Website or Services, or use the Website or Services in an unlawful, abusive or any other manner that KAIL deems to be inappropriate or offensive.


KAIL does not solicit or desire receipt of confidential or proprietary information from the User through the Website. Any information, material or data sent to KAIL will not be deemed confidential. By sending KAIL any information or material, you grant KAIL an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that KAIL is free to use any ideas, concepts, know-how or techniques that you send to KAIL for any purpose and in any manner deemed fit by KAIL at its sole discretion.


All efforts have been made to provide the most comprehensive and accurate information on this Website. The information and materials have been made available keeping User's interest in mind. The information and products/materials are however, subject to change without prior notice. KAIL does not warrant the accuracy, adequacy or completeness of this information and materials and expressly disclaims liability for any errors or omissions or delays in updating this information and products/materials. Neither KAIL nor any of its affiliates, directors, employees, agents or representatives, shall be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, the damages for loss of use, data or profits arising out of or in any way connected with the use or performance of the Website or the Services, with the delay or inability to use the Website or the Services, the provision of or failure to provide Services or for any information, software, products, services and related graphics obtained through the Website or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise, even if KAIL has been advised of the possibility of damages. The User must understand and accept that internet communications may not be secure or error-free and may contain viruses. They may be subject to possible data corruption, accidental or on purpose. If the User is dissatisfied with any part or portion of the Website or the Services or with any of the terms of use, the User's sole and exclusive remedy is to discontinue using the Website and/or the Services.


The Terms and Conditions of use herein-stated are governed by the laws of India. All the disputes and/or differences in respect of all disputes arising out of or relating to the use of the Website between the parties will be referred to the Sole Arbitrator to be appointed by KAIL. . The arbitration proceedings shall be conducted subject to Arbitration & Conciliation Act, 1996. The place of arbitration shall be at Aurangabad (Maharashtra) and decision of arbitrator shall be final and binding on the parties.

Kelvinator Product Service and Support